ExpertWeb Terms & Conditions

All websites are subject to a minimum term of 6 months (12 months in the case of our 'Exclusive Designer' websites). Payment is collected monthly by direct debit.

Terms & Conditions

By entering in to a contract agreement with LoyaltyMATTERS Ltd, you ("the client") are accepting the following terms and conditions ("the terms"). If you do not agree to the terms, you must not enter a contract with the LoyaltyMATTERS Ltd. These terms may be varied at anytime.

Upon entering a contract with LoyaltyMATTERS Ltd, you are committed to it for a minimum period of either 6 or 12 months dependant upon the service you are ordering. The contract will commence on the date on which you enter the contract, and each monthly payment ("your fee") will be due on this date each month from the date your site build is complete ("payment date"). Your fee will be determined by the price plan you have agreed with LoyaltyMATTERS Ltd. A deposit fee of one month’s subscription is payable at the time of order. Your fee will have been detailed on our order form which will have been emailed, posted or given to you during a face to face meeting. You will have deemed to have entered into an agreement with us by signing our order form or by replying to our email with an instruction to proceed.  Any payment collected by cheque, credit card or direct bank transfer will have only been for the initial deposit and first months fee, payment for monthly fees beyond this will be collected by direct debit (in the name of London & Zurich or LoyaltyMATTERS Ltd). By agreeing to this contract, you are accepting the fee stated, and are then bound to pay that fee on your payment date for a minimum period of 6 months.  If for whatever reason you are unable to make payment by direct debit, you must still pay your fee on your payment date either via bacs, credit card or another method as agreed with a LoyaltyMATTERS Ltd. You will receive an invoice via email for each payment of your fee made.

Your fee is determined by the price plan you choose in the order process and your maintenance requirements. Your fee covers the services as stated under the specific price plan of choice only. Once you have entered a contract with LoyaltyMATTERS Ltd, your fee will not change for at least the minimum 6 month contract has expired, unless a negotiated upgrade or downgrade of service is agreed with you. If we agree to a change in your fees, then it will come in to force on your next payment date, unless otherwise agreed.

Your monthly payment is for the initial website design and development, the provision of a sophisticated content management system, posting of centrally managed news content (to keep your site fresh), hosting fees and the ongoing help and support of our technical team.

All ExpertWeb websites with us include the option for a free re-design of the site after a minimum period of 24 months have elapsed. There is no discount to ongoing monthly subscription fees for clients who do take advantage of this option. If you require a complete re-design before the 24 months have elapsed a fee will be applicable which will be discussed and agreed with you in advance of the work being undertaken. LoyaltyMATTERS Ltd reserves the right to request additional payment to cover any work that exceeds fair use of the services included within the client's price plan.

LoyaltyMATTERS Ltd is not responsible for the accuracy or veracity of materials on a client's website and the use of these websites is at the visitor's or clients’ own personal risk. LoyaltyMATTERS Ltd or any of its officials shall not be liable for any loss, claims, damages or any special, consequential, exemplary or punitive damages of any kind arising from the access and/or use of a client's website.

You (the client) acknowledges that any material uploaded using the ExpertWeb content management system or sent to LoyaltyMATTERS Ltd for build or maintenance purposes is free of any copyright restrictions and belongs to the client for distribution and use.

LoyaltyMATTERS Ltd reserves the right, at its discretion, to add, edit or remove content from this website ("the website") or to adjust or revamp the design of the content management system at any time. It also reserves the right to monitor, suspend, revoke or otherwise limit access to the website at any time. The website is wholly protected by copyright law and the contents of the website are available to any user for personal reference only and may not be reproduced in any form whatsoever either in whole or part without the prior written permission of LoyaltyMATTERS Ltd and its officials.

loyaltyMATTERS Ltd. 104 Station Parade, Harrogate, HG1 1HQ. T: 0800 612 4450 Web: www.loyaltymatters.co.uk



  • ExpertWeb @ loyaltyMATTERS Ltd
    104 Station Parade, Harrogate, North Yorkshire.
  • United Kingdom, HG1 1HQ.